Solved

Tarifwechsel FamilyCard Basic -> Family Card S mit Gerät

3 years ago

Hallo liebe Leute,

 

ich habe die Möglichkeit die Family Card Basic meiner Mutter zu verlängern. Wie die restlichen FamilyCards unter meiner "Aufsicht", wollte ich eine FamilyCard S mit Gerät buchen allerdings steht diese Möglichkeit bei der VVL gar nicht zur Verfügung. Dort wird mir bei der Auswahl "mit neuem Gerät" lediglich der Tarif  "FamilyCard Kids & Teens" zur Verfügung gestellt. Wähle ich allerdings "ohne Gerät" aus, kann ich die FamilyCard S auswählen. Hat das einen bestimmten Grund oder muss erst die FamilyCard S ohne Gerät bestellt werden und nachträglich mit Gerät verlängert? 

 

Ich bedanke mich im Voraus für die Antworten

Bild nicht vorhanden

 

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  • Accepted Solution

    accepted by

    3 years ago

    Hallo @Gezim Sadrija,

     

    danke für das gute Gespräch. Wie ich eben schon am Telefon sagte, muss wahrscheinlich erst ein Tarifwechsel durchgeführt werden, bevor die Verlängerung eingestellt werden kann. Wenn es soweit ist, bin ich dabei gerne behilflich.

     

    Grüße

    Peter

    0

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