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vor 2 Monaten
It is about a tariff change from postpaid to prepaid, SIM and phone number remain unchanged.
Do NOT order a prepaid contract with the idea to port the number from the existing postpaid contract, this is not supported.
It has to be a simple tariff change.
Provided you have stated your reachability a Telekom teamie will get in touch with you and you can sort it out / order the tariff change that will take place withing short time frame.
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vor einem Monat
Hi @lacysilas96. We're delighted that you want to stay with us on a prepaid plan. We'd be happy to arrange the switch for you. The whole process is free of charge and you'll keep your phone number, of course. When would be a good time to give you a call?
Best regards, Jasmin 😊
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vor einem Monat
Hello and good day, @lacysilas96 .
Unfortunately, I wasn’t able to reach you by phone just now. When would be a good time for me to try again? :-)
Kind regards
Caro
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vor einem Monat
Hi Carolin,
Sorry to have missed it! I am free until the end of the day, call back at your convenience.
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vor einem Monat
Hi Lacy,
thanks for the pleasant call. 😊
As per your request, I have changed the contract to the one according to your wishes. All further information will be provided to you via mail. There is no further action needed from you! 😊
Best Regards
Luke
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vor einem Monat
Hi Jasmin,
Sorry, I believe I just missed a call from the general customer service number. Please feel free to call back, I am free all day.
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