Gelöst
Support for Vodafone to Telekom Number Porting
vor 2 Jahren
Hi team,
I need support with regards to my prepaid online sim purchase. As part of purchase, I have opted for mobile porting.
Last week got feedback from telekom that vodafone not set the opt-in so they can't issue SIM. However, today i got confirmation from Vodafone that Opt-In is already set.
Can you please help with the next steps. It seems calling customer care is bit of a challenge with limited/no German language skills.
Kind regards,
Suresh Goli
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@Suresh Goli
I notify the team so that an English -speaking employee contacts you to discuss the matter with you.
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vor 2 Jahren
Thank you for your message, @Suresh Goli.
Please don't worry everything is fine and of course we will port your number.
That sometimes happens.
I apologize that you didn't get such good support in English.
Kind regards
Carolin L.
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