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SIM card stopped working and replacement is missing

vor einem Jahr

Hi,

 

Apologies for asking this in English. I am still learning German. I recently went on holiday for a month and when I came back to Germany, my prepaid sim no longer worked. I thought it was because I used it on a new phone but when I tried it with the old phone, it still didn’t work. My phone can detect the sim but it says that the network is unavailable. I have tried to reset my iphone’s network settings, restart my phone, toggle flight mode, and even did a phone factory reset. Unfortunately, the sim still refused to work. Although I would still like to reactivate this old sim, if possible, I ordered a new prepaid sim from the online shop just in case. When I checked the status, it said that it was successfully delivered. However, I still have not received it. Please help. I urgently need access to my old sim.  

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    • vor einem Jahr

      Hi @Mfyg22 

      So that a team can help you, please enter your details in your profile here.

      This goes under:

      5

      Antwort

      von

      vor einem Jahr

      Hi! I have added a phone number that you can use to my profile. It is under the more info section. Thank you! 

      0

      Antwort

      von

      vor einem Jahr

      Hi! Just checking if you saw my reply and would still be able to help me. I tried calling the hotline but could not communicate with the person I was connected to as I have yet to learn German. 😅 Hoping to hear back from you soon and thank you! 😊

      0

      Antwort

      von

      vor einem Jahr

      Thank you for the very nice phone call, @Mfyg22.

       

      I'm very happy that I could help you. Please feel free to contact me again if you need help.

      Until then, I wish you a nice evening.

       

      Kind regards

      Carolin L. 

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor einem Jahr

      Thank you for the very nice phone call, @Mfyg22.

       

      I'm very happy that I could help you. Please feel free to contact me again if you need help.

      Until then, I wish you a nice evening.

       

      Kind regards

      Carolin L. 

      0

    • vor einem Jahr

      Thank you so much for all your help and patience! Have a great evening. 😊

      0

    Uneingeloggter Nutzer

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