Gelöst

Schlechte Internet

vor 5 Jahren

Mein Internet ist seit einer Woche schrecklich, es ist nicht möglich, eine Show zu streamen. Bitte teilen Sie uns mit, wann dieser schlechte Service behoben wird. Tut mir leid, meine Deutsch ist nicht so gut. 

641

21

    • vor 5 Jahren

      @AshCC 

       

      Do you prefer English language?

       

       

      1

      Antwort

      von

      vor 5 Jahren

      Yes, English is my native language. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 5 Jahren

      @AshCC 

       

      Excellent - since several users here and employees of the Telekom staff also are are "speaking" and writing"

      English.

       

      First of all, it's necessary to descreibe your problem exactly.

       

      You only wrote that you have problems with "streaming a show" - but all necessary informations

      are missing.

       

      - type of your router and its installed firmwareversion

      - whether your DSL-line was changed or not

      - whether powerline components are used not

      - which connection between PC and router is used

      - error messages shown in router's logfile

      11

      Antwort

      von

      vor 5 Jahren

      I have completed my profile info as requested. Thank you again for the help. 

      Antwort

      von

      vor 5 Jahren

      @AshCC 

       

      I sent a message to the Telekom staff - especially mentionning that English is your

      native language...😉

      Antwort

      von

      vor 5 Jahren

      Thank you again for all of your help!

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 5 Jahren

      Hi @AshCC,

      thank you for the short phone call.

      As promised, I set an appointment for our field service on friday between 13 and 16:00.

      I'm looking forward to your feedback if there's any further todo for me afterwards.

      Kind regards
      Anna Si.

      5

      Antwort

      von

      vor 5 Jahren

      @Gelöschter Nutzer Got it and fixed it. Fröhlich

       

      @AshCC thank you for the feedback, I‘m happy my colleague could solve that for you.

       

      You‘re absolutely welcome, a great weekend for you, too! Fröhlich

       

      Kind regards

      Anna Si.

      Antwort

      von

      vor 5 Jahren

      Tut mir leid, thank you for fixing the name error. And again thank you for your assistance @Gelöschter Nutzer 

      Antwort

      von

      vor 5 Jahren

      @AshCC 

       

      No problem at all - it was an excellent possibility for me to "check" my knowledge

      of the English language which can onliy maintained by using again and again...😄

       

      Perhaps you like to change your connection to fibre only or to pure copper - then you

      are welcome to get further advice...

       

      I myself changed twice my dsl-speed within 3 years - in this way, I got "a litte" experience

      concerning technical details, routers etc....

       

      First of all, enjoy your connection runnning stable...😉

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 5 Jahren

      Anna, @Anna J. 

      Herr Klaus S. was just here and did some trouble shooting. The hardware was very slow, but by resetting all settings to factory default it seems to have fixed the speed issues. He did notice LTE speed is very slow (2.xx mb/s) even with 3 out of 4 bars on the signal. The line fault seems to be corrected and I am able to consistently get 6.3 mb/s download and maybe 3.0 mb/s upload via Wi-Fi connection. Thank you for coordinating the service call and all of your assistance. Have a wonderful weekend!

      0

      Uneingeloggter Nutzer

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