Gelöst

Rücksendung Speedport scheitert wegen fehlenden Lieferscheinnummer

vor 8 Monaten

Liebes Telekomteam,

 

weil das Internet funktioniert hat habe ich einen neuen Router bekommen. Nachdem der Techniker da war funktioniert das Internet wieder und der alter Route ebenfalls. Nachdem ich im Shop einen Rücksendeschein bekommen habe und das Paket weggeschickt habe, kam es zurück mit der Bemerkung das das gesendete Gerät nicht zur Lieferscheinnummer passt. Leider habe ich keinen Lieferschein bzw. keine Lieferscheinnummer bekommen, weshalb ich über das Portal leider keine Retourenschein ausfüllen kann. Was kann ich tun? Über die Servicehotline komme ich nicht weiter. 

 

Vielen Dank!

599

6

  • Akzeptierte Lösung

    akzeptiert von

    vor 8 Monaten

    Hallo @Cornelia.igl59,

     

    vielen Dank für das spontane Gespräch.

     

    Schön, dass das mit dem Retourenschein bereits geklärt werden konnte.

     

     

    Grüße Detlev

    0

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