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Question about order Pre-Paid SIM card

vor 16 Tagen

Hello Telekom team,

I ordered a prepaid card with the request to transfer my old phone number, but I was advised to contact my previous provider.

Since it was extremely difficult to communicate with them, I decided to give up.

After that, I placed a new order for a prepaid card, which shows as “Order completed” on 04.09.

Could you please cancel the first prepaid order (I haven't paid this one yet) and let me know when I will receive my new SIM card?

Best regards,

Alex

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    • vor 16 Tagen

      You can do it quick and easy by yourself, just use this link

      https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/widerruf-mobilfunk

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      1

      von

      vor 15 Tagen

      @MPM30GB thanks for your information.

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    • vor 16 Tagen

      Hello @IamAlex ,

       

      you should receive the SIM card a few days after completing the video ident.

      Did you complete it?

       

      You can cancel the first order via link above. 😊

       

      Kind regards

       

      Anna

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      von

      vor 11 Tagen

      Hello @IamAlex,

       

      alright.

      We're going to call you tomorrow starting from 9 AM.

      Have a nice evening.

       

      Kind regards

      Malte

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      von

      vor 10 Tagen

      Hi,

      I have been waiting all day. Will I receive the call today?

      Best regards,

      Alex

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      von

      vor 10 Tagen

      @IamAlex,

       

      thank you for the pleasant call. I'm glad that I could answer all of your questions.

      You can find the nearest Telekom Shop here.

       

      Feel free to write again if there are any other requests or further questions in the future. Have a lovely rest of your evening.

       

      Kind regards

      Malte

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      Dieser Kommentar wurde in eine Antwort umgewandelt.

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    • Offizielle Lösung

      akzeptiert von

      vor 10 Tagen

      @IamAlex,

       

      thank you for the pleasant call. I'm glad that I could answer all of your questions.

      You can find the nearest Telekom Shop here.

       

      Feel free to write again if there are any other requests or further questions in the future. Have a lovely rest of your evening.

       

      Kind regards

      Malte

      Hinweis

      Diese Antwort wurde aus diesem Kommentar erstellt.

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      5

      von

      vor 9 Tagen

      Hi,

      You can call me today at any time or tomorrow after 4 pm.

      Best regards,

      Alex

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      von

      vor 9 Tagen

      @IamAlex
      Unfortunately, I am unavailable to call you today. One of my colleagues will get in touch with you tomorrow. Thank you for your patience. 😊

      Warm regards
      Luke

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      von

      vor 8 Tagen

      @IamAlex,

       

      thank you for another pleasant call.

      Your new SIM card is on its way to you by post and should arrive within 1–3 working days.

       

      Have a lovely rest of your day.

       

      Kind regards

      Malte

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