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Question about order Pre-Paid SIM card
16 days ago
Hello Telekom team,
I ordered a prepaid card with the request to transfer my old phone number, but I was advised to contact my previous provider.
Since it was extremely difficult to communicate with them, I decided to give up.
After that, I placed a new order for a prepaid card, which shows as “Order completed” on 04.09.
Could you please cancel the first prepaid order (I haven't paid this one yet) and let me know when I will receive my new SIM card?
Best regards,
Alex
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16 days ago
You can do it quick and easy by yourself, just use this link
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/widerruf-mobilfunk
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15 days ago
@MPM30GB thanks for your information.
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16 days ago
Hello @IamAlex ,
you should receive the SIM card a few days after completing the video ident.
Did you complete it?
You can cancel the first order via link above. 😊
Kind regards
Anna
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11 days ago
Hello @IamAlex,
alright.
We're going to call you tomorrow starting from 9 AM.
Have a nice evening.
Kind regards
Malte
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10 days ago
Hi,
I have been waiting all day. Will I receive the call today?
Best regards,
Alex
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10 days ago
@IamAlex,
thank you for the pleasant call. I'm glad that I could answer all of your questions.
You can find the nearest Telekom Shop here.
Feel free to write again if there are any other requests or further questions in the future. Have a lovely rest of your evening.
Kind regards
Malte
Note:
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10 days ago
@IamAlex,
thank you for the pleasant call. I'm glad that I could answer all of your questions.
You can find the nearest Telekom Shop here.
Feel free to write again if there are any other requests or further questions in the future. Have a lovely rest of your evening.
Kind regards
Malte
Note:
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5
from
9 days ago
Hi,
You can call me today at any time or tomorrow after 4 pm.
Best regards,
Alex
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9 days ago
@IamAlex
Unfortunately, I am unavailable to call you today. One of my colleagues will get in touch with you tomorrow. Thank you for your patience. 😊
Warm regards
Luke
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8 days ago
@IamAlex,
thank you for another pleasant call.
Your new SIM card is on its way to you by post and should arrive within 1–3 working days.
Have a lovely rest of your day.
Kind regards
Malte
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