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vor 15 Tagen
I already have port in opted and terminated my contract as on 01.01.2026 from my current provider
Hi,
I placed an order in the shop for porting my SIMON number to Telekom and adding it as additional card to my existing Magenta M flex contract. I received a message that porting failed but don't know the reason. After that I tried myself placing order for additional card from magenta app but as soon as I place the order, I receive sms that unable to port my number. I already have port in opted and terminated my contract as on 01.01.2026 from my current provider
.
So you leave me unsure which of the two variants you want to have
If there is a mismatch, then the order to port the number will fail
In the variant #1 you will have an overlap - the old contract still runs, however with a new phone number, and the new contract already starts with the hitherto phone number.
So what have you ordered at Telekom? If you go for #1 and have set the opt-in at SIMON then you should go for porting "asap" (means the Telekom option "zum nächstmöglichen Zeitpunkt") also with Telekom.
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vor 15 Tagen
The telekom shop selected variant 1 for that I received the message from Telekom that unable to port.
Then I tried variant 2 from magenta app. Also tried 02.01.2026 as the date. Even that also failed.
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vor 15 Tagen
Even though I received the message that unable to port after I placed the order from the telekom shop, the order status is being shown as in progress in the magenta app. The order number for your reference is xxx.
Edited by @Anna K. : Please don't post any reference numbers!
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vor 15 Tagen
@Tanmay,
Thank you for the clarification!
You can still use the invitation E-Mail just to send an E-Mail to the number porting team. 🙂
Kind regards
Anna
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vor 14 Tagen
I didn't receive any update after sending the email. Do you suggest me to raise another porting request through magenta app? Because my cancellation date from current provider is 01.01.2026 after that I don't want to be without my mobile number in case the porting is still pending.
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vor 13 Tagen
@Tanmay,
please wait a few days for an answer. 🙂
You should have also received an SMS with a status update from the porting team.
Kind regards
Anna
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