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Order confirmation email not received

vor 4 Jahren

Hello Telekom,

 

I applied for an Internet contract and received the router on 14.12.2021. Unfortunately, I have not received the order confirmation email so I do not know when the activation day is. I do not know where else to look it up so I was hoping I could get some help from here.

 

Thank you.

277

4

    • Akzeptierte Lösung

      akzeptiert von

      vor 4 Jahren

      Good morning,

      Please enter your full contact details in your profile, especially when you can be reached.

      Then a Telekom customer advisor will get in touch with you.Then they will surely be helped 

      1

      Antwort

      von

      vor 4 Jahren

      I've updated my contact details.

       

      Thank you.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 3 Jahren

      Good evening @ify ,

       

      I'm really sorry for my late reply to your mentioned problem.

       

      When can I reach you by phone? My try a few minutes ago wasn't successful so far according to your time frame.

      As I can see, so far your landline contract is already on track. Do you still need the order confirmation?

       

      I am looking forward to hearing from you.

       

      Best regards

       

      Sarah D.

      1

      Antwort

      von

      vor 3 Jahren

      Hello Sarah,

      The issue has been resolved. A technician was sent to configure the connection.

       

      Thank you.

      Uneingeloggter Nutzer

      Antwort

      von

    Uneingeloggter Nutzer

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