Solved
No information on SIM order
3 months ago
Good afternoon everyone
I recently moved to Germany and needed a SIM. I went with Telekom and got myself the MagentaMobil S Young. I decided to order it online expecting it to take a few days to arrive. Its been 10 days since I have verified myself online and I still haven't received anything. I desperately need this SIM and was hoping if I could check up on the progress of the order? I would call but I am still busy learning German and cannot have a competent conversation yet. Any advice or ways to move forward?
Kind Regards
Joshua
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3 months ago
@user_804fb7
Please fill in your profile details so that the Telekom-Hilft team can contact you:
a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.
Then please leave a short message here.
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3 months ago
Hi Anna
Apologies my phone is old I tried to answer but it is quite slow, please can you call me back I am free currently.
Kind Regards
Joshua
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3 months ago
@user_804fb7 ,
Thank you for the pleasant call!
I placed the order for a Prepaid plan and just checked it as well.
Everything looks fine, it's just going through processing now.
You can find the automatic top-up option here and the activation here.
Kind regards
Anna
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3 months ago
Thank you very much Anna for the quick and enjoyable call.
Glad to have that sorted, will be sure to contact again if I have any trouble again.
10/10 customer service from everyone
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3 months ago
Hello @user_804fb7 ,
I just tried calling you, but wasn't successful.
Feel free to provide me with a time frame in which you are available, so I can tell you more about your order. :)
Kind regards
Anna
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2 months ago
@user_804fb7 ,
I hope you hear from them soon. I apologize for the inconvenience. :/
You can cancel it here if you don't get a reply. If you want, you can also try ordering a prepaid plan in one of our stores. :)
Kind regards
Anna
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2 months ago
Hi Anna, I went into a store and bought one, thank you for the suggestion I am now trying to cancel the order
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2 months ago
@user_804fb7 ,
Great! You can write to widerruf-mobilfunk@telekom.de to cancel it. :)
Kind regards
Anna
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3 months ago
This can be closed if possible, my issue has been resolved :)
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