Internet is active in telekom router login but no internet connection in phone and laptop.

Question

Hello, I have a problem with my WLAN (Speedport 4 type B). When I logged in my WLAN telekom account and it’s showing that internet connection is active. But, still internet is not working since 4 days. I am trying to connect with my laptop, phone but it’s showing no internet connection. Also, I restarted it few times. Could you help me out please?

Jumpignon · Answer

@Dinesh ,&#xa0;could you please confirm that when you press the middle button on the display from your Speedport Smart 4, that it says its working fine. It should look similar to this:&#xa0;&#xa0;So you connect to your WLAN?If that is the case it looks like something is wrong with the connection and an issue needs to be reported to your  ISP .Someone from the help team may join the thread but you need to take a bit of patience.&#xa0;Greetings&#xa0;

Jumpignon · Answer

It looks like something is wrong with your connection line. The  ISP  (Telekom?!) needs to be involved. You can wait for someone from Support Team to reply or you can go to this link:https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true You can also report the issue via phone:+49800 330 1000

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