Solved
Neues eSIM-Profil erforderlich?
4 years ago
Entschuldigung, Deutsch ist nicht meine Muttersprache
Kann ich ein neues eSIM-Profil für mein Konto anfordern?
Ich habe auf meinem Gerät einen Werksreset durchgeführt, ohne zu bemerken, dass ich das ursprüngliche Profil nicht wiederverwenden konnte!
Wenn ich im Kundencenter zu 'Meine SIM-Karten' gehe, werde ich aufgefordert, einen Sicherheitscode einzugeben, der per SMS an meine Telefonnummer gesendet wurde, aber auf dieser Nummer kann ich nichts mehr empfangen?
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Can I please request a new eSIM profile?
I did a factory reset on my device without realising I could not reuse the original eSIM profile....
When I go to 'Meine SIM-Karten' in the Kundencenter it asks me to input a security code that has been sms to my tel number but I can no longer receive anything on that number?
Regards
Oliver
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2 years ago
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4 years ago
Hinterlege mal bitte Deine Daten hier
Eine erreichbare Telefonnummer solltest Du eintragen.
Ich nehme an das in dem Fall per Brief ein Aktivierungscode zugesendet wird.
Warte auf @telekomhilft
Wenn es eilig ist im TelekomChat fragen.
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4 years ago
if you like to we can also talk in English if this is easier for you.
Thanks for following the advice @ϟв℮иℹ gave to you. I already tried to call you but I didn't get you so far.
Is the mentioned number one where I can reach you or should I use a different one?
Best regards
Sarah D.
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4 years ago
Please try and call again, I didn't run fast enough!
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4 years ago
thanks for the update. I tried a few seconds ago to reach you by phone.
Unfortunately without success.
At which time can I reach you to solve your current problem with the eSIM profile?
Best regards
Sarah D.
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4 years ago
Any time, I just didn't run fast enough!
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4 years ago
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4 years ago
Hi Sarah,
Sorry, Where do of find the eSIM profile? I've attached two screen shots from the customer centre, sorry they are with google translate.... But you will see on page2.jpg that when I select " My Sim cards" and then goto settings it is asking for an activation code that is being sent to my sim card...!
Oliver
page1.jpg
page2.jpg
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4 years ago
you get this view if you try to get a new profile by yourself.
Please try this:
Logout. Close your Browser and open a new one.
Then login again.
At the Overiew your need to get a marking point at the top, that says "Information to your contract. We sent you a eSIM activation code for number XXX" and at then there is a button called " view eSIM code"
It can take up to an hour to get this button as my colleagues told me so far.
Do you see this?
Regards
Sarah D.
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4 years ago
Hi Sarah,
23:15 still no changes
I see this button, I've always seen a button like this, it takes me to 'Meine SIM-Karten' where it shows I have an active SIM with my Galaxy Active 2 Watch. There is a link to 'Einstellungen' but if I select this a 'Sicherheitsüberprüfung' window opens asking for a code thats has been sent via sms to my number, which I can not receive because i no longer have an eSIM profile installed on my watch.... This is not a multisim setup, I do not have an handset with a classic sim for this telephone number, it only exists as this eSIM.
Regards
Oliver
Answer
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4 years ago
thanks for your reply.
I'm sorry that it didn't worked so well yesterday.
I've looked for a different solution.
Are you actually reachable?
Best regards
Sarah D.
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4 years ago
Yes please ring, same number as yesterday.
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4 years ago
the profile is now again by post on the way to you.
Best regards
Sarah D.
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Accepted Solution
accepted by
4 years ago
as I saw the eSIM QR-Code arrived by post and has been successfully installed.
If there are further questions please do not hesitate to contact me again.
Best regards
Sarah D.
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