Need Help – Switched to Telekom, No SIM Received Yet
3 months ago
I moved my network to Telekom today as part of a Samsung mobile preorder. I received an email confirming that my network has been switched to Telekom, but I have not received my SIM card yet.
I tried reaching customer service, but they only speak German and disconnected the call when I couldn’t communicate in German.
Has anyone faced a similar issue? How can I contact Telekom for support in English? Any help would be appreciated!
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2 years ago
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3 months ago
Hello @user_927a64 ,
I'm sorry that the experience hasn't been good so far.
The customer service can usually connect you with English-speaking colleagues. :(
In order to send you an eSIM directly, I will need an authentication via SMS Tan, which isn't possible since you have no SIM card at all.
That is why I recommend visiting a Telekom Shop near you, so you can get the SIM card immediately.
Kind regards
Anna
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3 months ago
Sales and customer service
Fixed line network:
0800 33 01080
Mo. - Fri. 8 am to 8 pm
Mobile telephony:
0800 33 02202
Mo. - Fri. 8 am to 8 pm
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