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Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Poland is EU, so no extra costs in Roaming.
Have you actiivated Roaming in options of your phone or other used device?
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Antwort
von
vor einem Jahr
Hi Carolin, I continued facing problems outside Germany. I am now in Netherlands and my Telekom service is not active. Please help. Roaming is enabled.
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Antwort
von
vor einem Jahr
I am now in Netherlands and my Telekom service is not active.
If roaming is enabled in your contract then the primary suspect for such a problem is the setting in the phone - is the setting that the phone can change the network automatically? Or have you manually selected the Telekom network, and the phone sticks to this choice also abroad?
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vor einem Jahr
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Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Hello, I tried both manual selection and automatic selection. Both fails. Sending some screenshots to help.
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vor einem Jahr
Hello and good morning, @utsab.bagchi.
Please complete your callback number in your profile and then give me feedback.
I will call you then!
Kind reagards
Carolin L.
Antwort
von
vor einem Jahr
@Carolin L.
Probably not so easy if the SIM cannot connect...
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von
vor einem Jahr
@muc80337_2 WLAN Call should be working.
Or an other callback number. 😅
Kind regards
Carolin L.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
@Carolin L. I have updated my callback number. I would request you to give me a call and resolution. Thanks.
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1
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vor einem Jahr
Hello @utsab.bagchi,
I'm sorry, that the call didn't take place yet. On which time are you available for a call?
Kind regards
Malte
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Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
@Malte M. Thanks for reaching out. I am very available from 8AM - 10AM everyday and after 4PM.
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1
Antwort
von
vor einem Jahr
Thank you for the very nice phone call, @utsab.bagchi.
As discussed, there was probably only one setting missing that was not adopted after the changeover. But now everything will work. Please keep me updated.
Kind regards
Caro
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Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Thank you for the very nice phone call, @utsab.bagchi.
As discussed, there was probably only one setting missing that was not adopted after the changeover. But now everything will work. Please keep me updated.
Kind regards
Caro
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0
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Thank you for the very nice phone call, @utsab.bagchi.
As discussed, there was probably only one setting missing that was not adopted after the changeover. But now everything will work. Please keep me updated.
Kind regards
Caro
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0
Uneingeloggter Nutzer
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