‎Lost my eSIM profile while transferring to a new phone

Lost my eSIM profile while transferring to a new phone

1 year ago

Hi,

I was transferring data from my old phone to the new one. After my eSIM profile was transferred, the new phone was erased. So my eSIM profile is in neither of the phone now, and I can’t verify through sms on the website. I’m currently abroad, and I didn’t find a number to call Telekom outside Germany. Is there a way to contact or get a new eSIM QR code?

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