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How to reactivate my Telecom prepaid cellphone sim phone number
vor 2 Jahren
Hello,
Sorry, I don't speak German. I have a cellphone with a Deutsche Telecom prepaid SIM that for some reason has recently been deactivated even though I believe it still had associated credit. I can also no longer see the information for this SIM phone number or recharge it via the MeinMagenta app that I can still successfully login to. How can I reactivate the SIM and get cellphone service going again for my cellphone number please?
Thanks.
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vor 2 Jahren
Hello @Vardis
Welcome to the community.
The credit alone is not enough. To ensure that the prepaid card is not canceled, you have to top it up approximately every 12-15 months.
To request reactivation, you can also do this via chat. Click here per Chat,
This is possible for 112 days from the shutdown. After reactivation, at least €15 must be reloaded once.
The Telekom-hilft team can also help.
To do this, please fill out your profile completely. (-to profile- )
Sorry, I don't speak German.
That's no problem. Everyone is welcome here and there are also English-speaking teams.
Greetings Marcel
6
Antwort
von
vor 2 Jahren
I greatly appreciate you taking the time to assist!
@Vardis
Thank you for the words of praise.
I do this as a hobby and I enjoy the community a lot.
One of the informed team members will then contact you promptly. Greetings Marcel
Antwort
von
vor 2 Jahren
I wasn't aware that credit to the prepaid needed be added periodically even if there was still some amount left.
As I have pointed out Telekom will remind you in advance that a recharge is required - or that alternatively the contract will be terminated.
Here you can see such a "friendly reminder" that I have received in January, and in fact if one does not react to such a message then the cancellation of the contract is decided
Antwort
von
vor 2 Jahren
Wonderful. Thanks.
I don't remember receiving such a notification but possibly I missed it. Now I know and will be on the lookout in future.
Best wishes.
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
that for some reason has recently been deactivated
Probably Telekom announced s.th. like 6 weeks earlier that Telekom will cancel the prepaid contract unless you do a recharge.
even though I believe it still had associated credit.
Trigger for cancellation of a Telekom prepaid contract is not the credit amount, but rather the question "how long since last recharge".
You can try to call the hotline 0800 33 02202 (hoping that the peson answering the call can speak English) or the have s.b. German speaking call the hotline in your presence, in order to reactivate the SIM. A subsequent recharge will be required. And for the phone call an authentication is required, the customer number will be asked.
0
vor 2 Jahren
Thank you for your message, @Vardis .
Unfortunately I couldn't reach you by phone right now.
When can I try again?
Kind regards
Carolin L.
3
Antwort
von
vor 2 Jahren
Sorry I missed your earlier call @Carolin L.
I am available now if you can call again please.
Thanks
Antwort
von
vor 2 Jahren
Thank you for the very nice phone call, @Vardis
I'm very happy that I could help you.
Have a great week.
Kind regards
Carolin L.
Antwort
von
vor 2 Jahren
Many thanks @Carolin L. .
I appreciate the call and your help! I have set up recurring payment via the MeineMagenta app which should address the requirement that credit needs to be added at least once per year and that of course a positive credit needs to be maintained.
Thanks again you and the community member @marcel2605 who put us in touch.
Best, Vardis
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Thank you for the very nice phone call, @Vardis
I'm very happy that I could help you.
Have a great week.
Kind regards
Carolin L.
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