Help in English: Can't change tariff for prepaid Telekom SIM card
3 years ago
Hello Telekom support.
I have purchased a prepaid SIM card 2 years ago (in Germany) and only used it back then for a few months.
Now I want to use it again (mainly for data, while traveling in EU). The problem is that the Magenta mobile app doesn't let me choose/change the data option.
I topped up 15€ and then tried to book a 3GB data package, but it doesn't let me choose and restricts me to a single option (day flat)
Can you please help? I have also attached 2 screenshots.
My phone number is already in my user profile.
Thanks in advance.
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