Help in English: Can't change tariff for prepaid Telekom SIM card

3 years ago

Hello Telekom support.

I have purchased a prepaid SIM card 2 years ago (in Germany) and only used it back then for a few months.

Now I want to use it again (mainly for data, while traveling in EU). The problem is that the Magenta mobile app doesn't let me choose/change the data option. 

I topped up 15€ and then tried to book a 3GB data package, but it doesn't let me choose and restricts me to a single option (day flat)

Can you please help? I have also attached 2 screenshots. 

My phone number is already in my user profile.

 

Thanks in advance.

IMG_2847.PNG

IMG_2848.jpg

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