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Help canceling contract

8 months ago

Hello!

I have written twice to widerruf-mobilfunk and both times it feels like the people don't read my message because they keep refusing to cancel my mobile contracts I didn't want in the first place saying 14 days have passed.

The first time when I contacted widerruf-mobilfunk , which was in the 14 days period, I explained the situation that door to door salesman lied to me to get signatures out of me and I asked to cancel everything related to these orders and the person responded with:
I have received your order and immediately forwarded it to our specialist department.
Please refuse the SIM cards if a delivery attempt is made.
You will receive a confirmation for your records.

I refused the SIM cards delivery and thought everything was fine but then I got a letter from Telekom stating that a plusCard is now my main contract and that's why I started to contact Telekom support again.

Please help me cancel these contracts which were created by giving me false information. I can provide the emails that I had with Telekom support.

Thank you for your time.

255

8 months ago
Hello @Gazele

in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.

Please complete your profile here:

Link to personal profile

.This can only be read by internal employees.

Greetings -LERNI-
4
Answer
from
8 months ago
I usually sleep during the day because I work in the night shift, so I might miss a call during the day, but I'll try to pick up anytime.
Answer
from
8 months ago
@Gazele,

I see. Thank you for your reply.

I'm going to call you on Monday late afternoon if that's okay with you.

Have a nice weekend.

Kind regards

Malte
Answer
from
8 months ago
@Gazele,

thank you for the pleasant call. I'm happy, that I was able to solve your request.

Feel free to write us again if we can be of assistance in the future. Have a nice evening.

Kind regards

Malte
Unlogged in user
Answer
from
Accepted Solution
accepted by
8 months ago
@Gazele,

thank you for the pleasant call. I'm happy, that I was able to solve your request.

Feel free to write us again if we can be of assistance in the future. Have a nice evening.

Kind regards

Malte
0
8 months ago
Hello,

I have also had a similarly very bad experience with Telekom. I'm an international student in Germany currently, with limited German proficiency. Two rangers came to my flat last November, saying that the building's internet was being changed to optic fibres. They said tenant's consent was required. They took my IBAN and signatures under false claims. Later, 5 sim cards arrived in my name. I never have used those sim cards. Yet, I've already been forced to pay around 500 euros already to Telekom under threat of legal action. This August, I received a bill of 846,50 euros for just a month! I am undergoing severe financial and mental distress for these reasons. I do not speak German well, and have already raised several tickets with Telecom and visited several service centers, but no one was able to help me. I even wrote to wiederruf.de, but they took did not help me! I am now suffering from anxiety attacks and am unable to get this Matter fixed. Please help!! I can give you the phone numbers of the rangers who came to our flat.
1
Answer
from
8 months ago
Hello @MSen7,

welcome by us in the community.

Sorry for this situation.

I will check the contracts for you.

When do you have time?

I would like to contact you.

Kind regards Khaled A.
Unlogged in user
Answer
from
8 months ago
Hello @Khaled A. I have time right now.

Do you want my contact number?
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8 months ago
Hello @Khaled A. If you cannot contact me, let me know. I will give you my contact number
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Answer
from
8 months ago
Hello @MSen7 ,

Thank you for the information via Instagram.

I will need to talk to my colleague Khaled about it, he will be back on the 20th around 8 am.

I will respond here, no worries.

Kind regards

Anna
Unlogged in user
Answer
from
8 months ago
Hello @Khaled A. ,

I'm available today for a discussion.

Thank you
1
Answer
from
8 months ago
Hello @MSen7,

thank you for your Message.

I don't forget you.

After 2 hours we will contact you.

Until my Colleague come to work.

Kind regards Khaled A.

Unlogged in user
Answer
from
8 months ago
Hello @Khaled A. ,

2 hours have passed, and I'm still waiting for the call
1
Answer
from
8 months ago
Thank you for your time @MSen7.

I'll answer you straight away via private message.

Kind regards

Caro
Unlogged in user
Answer
from
7 months ago
Hello @Carolin L. @Khaled A.

I have paid the outstanding 846,65 euros to Telekom, which according to you, were the fees of cancelling my contract before 2 years. I was assured that I would receive no more bills from Telekom.

I will send you both the payment records via private messages.

I now demand these things from you:
1. Letter confirming cancellation of all contracts in my name with Telekom.
2. No more bills from Telekom in my name.
3. Letter saying Telekom has agreed to the above, cancelled my contract, and I will not receive any bills from now on henceforth.
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