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Hat jemand Erfahrungen mit der Gewährleistung von Telekom?

+3 weitere

vor 10 Monaten

Ich habe vor einem halben Jahr ein IPhone 14 Pro bei Kleinanzeigen gekauft. Das iPhone hat keinerlei Mängel optisch und technisch, ebenso wurde auch nichts an dem Handy repariert. 
Seitdem Update auf iOS 18 sind Pixelfehler im Display. Durch ein erzwungen reset und zurücksetzen konnte es nicht behoben werden. Ebenso war ich im Apple Store, die konnten leider auch nicht weiterhelfen da keine Apple care +. Das Handy ist noch keine 24 Monate alt also die Gewährleistung ist noch gegeben durch Telekom. Allerdings kann ich den Kaufbeleg nicht finden und habe auch kein Kontakt mehr zu dem damaligen Verkäufer. Kann man als externer die Rechnung bekommen, vermutlich nicht wegen Datenschutz. Habe ich trotzdem Chancen auf die Gewährleistung ?

1409

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