Family Card Kids und Teens DTAG neu bestellen oder bestehenden Vertrag umbuchen?

5 years ago

Hallo liebe Community, wir möchten auf die Family Card Kids und Teens umsteigen. Derzeit nutzen wir die Familiy Card Basic für ein 12jähriges Kind. Magenta1-Kunden sind wir. Müssen wir für Family Card Kids und Teens einen neuen Vertrag abschließen oder kann man den bestehenden umschreiben? 

Außerdem die Frage: Wir können eine Geburtsurkunde für den Altersnachweis vorlegen. Allerdings ist es nicht unser leibliches Kind, sondern unser Patenkind, dass damit telefonieren soll. Ist das möglich?

Danke für Eure Hilfe, Jacqueline 

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  • 5 years ago

    Auch dir ein freundliches Hallo @jacqueline venohr 

     

    Bleib mit deiner Frage bitte im Mitarbeiterportal!

     

    schöne Grüsse

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  • 5 years ago

    Hallo @jacqueline venohr,

    Als Voraussetzungen für die Family Card Kids & Teens gilt, dass das Kind entweder das leibliche Kind ist oder mit im Haushalt wohnt. Das bedeutet, wenn euer Patenkind bei euch wohnt, könnt ihr für ihn eine solche Family Card abschließen.
    Ein Wechsel von einer Family Card Basic auf eine Kids & Teens ist problemlos möglich.

    Liebe Grüße
    Tim D.

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