Esim purchase loading?

2 months ago

Hello, 

I just purchased a mobilfunk data plan for esim yesterday and finished the ID verification process but haven't gotten an update since. I'm not sure if I'm supposed to do something or just wait for telekom to activate the esim.

I haven't gotten a mobile number and the contract is not showing under my login so I'm kind of lost. 

I've used an esim just previously without any issues so I'm pretty sure no problems with my phone. 

How long does telekom usually take to activate the esim on their end?

Thank you in advance. 

11

2

    • 2 months ago

      @user_50a885 Maybe wait until the end of the week, it won't be that quick.

      As a precaution, you can fill in your profile details completely so that the team can contact you if necessary.

      a) Click on your avatar at the top right.
      b) Select "My settings".
      c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
      d) For identification purposes, please have the last 6 digits of your IBAN ready.

      Then please leave a short message here.

      0

    • 2 months ago

      Thank you for your message and a warm welcome to the community, @user_50a885 !

       

      I would be happy to take a closer look at this.

      However, it's important that I first carry out a phone authentication.

      Please provide your contact details in your profile, and I will get in touch with you.

       

      Kind regards

      Caro

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