Solved
eSIM for Prepaid
5 years ago
Hello,
I am a Magenta Prepaid SIM user. I would like to get an eSIM for my iPhone 11. How can I get that eSIM profile? I can't seem to find any way to download the eSIM profile in the Mein Magenta app. Can you please send me the eSIM profile activation code via email or by post?
Thank you
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5 years ago
Good morning @tariquldipu ,
you may contact the hotline landline: 08003301000 or from the Smartphone: 2202 or from the Festnetz-Mobilfunk: 0800 33 02202.
Hotline English: 08003301080: Available from Monday to Friday 8.00h a.m to 8.00h p.m.
You also may wait here for you to get help from a Telekom member. Please insert your profile details (customer no and telephone no) here.
Kind regards,
Marlise
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Accepted Solution
accepted by
5 years ago
@tariquldipu
Prior to downloading or receiving the eSIM profile otherwise you need to order the eSIM profile.
And that is currently not possible in the self-administration way, but rather requires interaction as pointed out by @Marlise
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5 years ago
Unfortunately I just didn't reach you by phone. Can I contact you tomorrow?
Kind regards
Carolin K.
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