eSim Aktivierungscode

5 years ago

Hallo, 

 

am 17.09.2020 habe ich telefonisch beantragt meine SIM gegen seine eSim zu tauschen.

Ich sollte 30 Minuten später einen Aktivierungscode erhalten, leider ist dieser bis jetzt nicht in meinem Kundencenter zu finden.

 

Könnten wir dies nochmal versuchen?

 

Da ich inzwischen bereits in Ägypten bin, habe ich die normale Sim auch schon aus meinem Iphone 11, durch eine Ägyptische ersetzt.

 

Herzlichst,

Madeleine

290

3

  • 5 years ago

    @Leneharapat

    Hallo Madeleine

    willkommen hier bei uns.

    Gerne bin ich behilflich. Bitte hinterlege doch deine Rufnummer in deinem Profil.
    Anschließend freue ich mich über einen kurzen Hinweis, wenn die Nummer da ist. Dann schaue ich mir das an und melde mich auch gerne.

    Vielen Dank und viele Grüße
    Sabrina A.

    1

    Answer

    from

    5 years ago

    Hallo @Sabrina A. ,

     

    danke für deine Nachricht.

     

    Ich habe meine Handynummer einmal im Profil hinterlegt.

     

    Herzliche Grüße,

    Lene

    Unlogged in user

    Answer

    from

  • 5 years ago

    Hallo @Leneharapat,

    vielen Dank für das Hinterlegen deiner Mobilfunknummer.
    Um dein Anliegen zu klären ist eine Legitimation erforderlich.
    Erreiche ich dich in Ägypten unter der angegebenen Rufnummer?
    Falls ja, wann darf ich es versuchen?

    Viele Grüße
    Marita W.

    0

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