Disconnected sim
10 months ago
Good day,
can you please help me reactivate my sim card. I was on contract for two years and upon concluding contract I switched to prepaid. My sim card had 23 euros balance but suddenly it has been disconnected.
May you kindly help to reactivate it
158
8
This could help you too
in
147
0
1
in
29
0
2
10 months ago
Not loaded money over 15 Month?
Load for 15 euro
2
Answer
from
10 months ago
I had been loading, the line they deactivated had 23 euros balance
Answer
from
10 months ago
Wait for Teamie
@telekomhilft
Unlogged in user
Answer
from
10 months ago
Look here Same
Translation by Google possible
https://telekomhilft.telekom.de/t5/Mobilfunk/Prepaid-Aufladung-zu-spaet-Karte-deaktiviert/m-p/6849874#M703262
1
Answer
from
10 months ago
thank you
Unlogged in user
Answer
from
10 months ago
Or call..
HHotline 08003302202 anrufen
oder auf ein Teamie warten.
2
Answer
from
10 months ago
I just called, the lady was impatient with me. I explained my case. In my Magenta app there is no option for me to even top up.
Here is my case
I had a contract line which concluded in March 2024
I switched to Prepaid and topped up with 25 euros
Since the money has been in my account
Recently the line was just disconnected and I want it reactivated
Answer
from
10 months ago
Hello @TK Ma.
I will answer on your private message.
Kind regards
Caro
Unlogged in user
Answer
from
Unlogged in user
Ask
from