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Accepted Solution
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8 years ago
Hallo @guenter.braun,
wie nennt sich denn dein Prepaid-Tarif?
Bei den Tarifen MagentaMobil Start und FamilyCard Start müsste es im Kundencenter gehen. Dazu im Kundencenter anmelden, auf die Vertragskachel klicken, dort auf "Optionen bearbeiten". In der Liste der Optionen müsste jetzt die DayFlat auftauchen. Unter der DayFlat ist ein kleiner Button "Details", auf diesen klickst du und kannst so zur "Internetsperre" wechseln. Anschließend schließt du die Bestellung ab.
Bei alten Xtra-Tarifen funktioniert die Verwaltung der Datenoptionen im Kundencenter gar nicht. Dort müsste die DayFlat über den Kundenservice gelöscht werden. Am besten trägst du in dem Fall mal deine Kundendaten in deinen Profileinstellungen ein, damit sich das Telekom-hilft-Team das mal anschauen kann.
→ Link zu den Profileinstellungen
(Hinweis: Die Daten sind nicht öffentlich, sondern nur für dich und das Telekom-hilft-Team sichtbar.)
Bitte gib hier eine kurze Rückmeldung, wenn die Daten eingetragen sind.
Viele Grüße
jla959
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