Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

 

Solved

Cellular contract issues. English Speaking customer service

2 years ago

I have had a Telekom Cellular account since January 2020. I stopped receiving a monthly bill back in March of 2023..it is now May 2023. 

When I login into my Magenta app, all of my information has disappeared. 

I need help with this issue...is my contract terminated? 

 

I've called every number that is listed and either nobody answers or they don't speak english. 

 

And yes...my phone still receives phone calls and text messages so I don't know what the issue is. Please help.

1088

44

    This could help you too

    English speaking customer service number

    2 years ago

    in  

    Festnetz & Internet

    1464

    0

    4

    Customer service

    3 years ago

    in  

    Festnetz & Internet

    570

    0

    4

    Customer retention team in english

    4 years ago

    in  

    Festnetz & Internet

    853

    0

    2

    Non customer service

    6 years ago

    in  

    Festnetz & Internet

    159

    0

    2

    Solved
    Customer Service English

    4 years ago

    in  

    Festnetz & Internet

    1206

    0

    4

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Find out about our current mobile phone offers.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X