Solved

Aufhebung einer Anschlusssperre nach Zahlung

7 years ago

Am 25.04 18 abends Rechnung bezahlt.  vermutlich erst am 26.04. Banktechnisch gebucht aber  mit Sicherheit heute 27.04. bei der Telekom gutgeschrieben.  Leider aber noch immer keine Aufhebung der Sperre.  Die Daten werden doch direkt aus dem Konto gelesen und verarbeitet. Ging in der Vergangenheit schon mal innerhalb eines Tages.

Wo liegt das Problem

Danke u. Gruss

 

845

19

  • Accepted Solution

    accepted by

    7 years ago

    1-2 Werktage laufzeit + 1-2 Werktage bearbeitung dann ist der Anschluss wieder frei

    Eine Vorzeitige Entsperrung ist nach allen Beiträgen hier, nicht möglich.

    0

  • Accepted Solution

    accepted by

    7 years ago

    Hallo @teddy54,

    auch wenn ein Zahlungseingang zu erkennen wäre (was ich jetzt noch nicht nachgeschaut habe), erfolgt die Freischaltung der SIM-Karte automatisch. Wir haben keinerlei Chance, in den Prozess einzugreifen.

    Bild nicht vorhanden



    Grüße und dennoch einen schönen Start in die Woche
    Katharina S.

    0

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