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Zurückgeschickter MediaReciever wird immer noch berechnet

vor 6 Jahren

Hallo liebes Telekom-Team, 

kann vielleicht mal einer nachschauen warum mein im Januar 2019 zurückgeschickter MediaReceiver 200 immer noch berechnet wird? Im Januar sind meine 3 Altgeräte durch neue ersetzt worden, die 3 Altgeräte wurden miteinander zurückgeschickt, 1 MediaReciever 400 und 1 MediaReciever 200 wurden aus der Rechnung herausgenommen der andere 200er steht nach wie vor auf der Rechnung.

 

Mit freundlichen Grüßen

 

Für Rückfragen stehe ich gerne bereit.

259

0

6

  • Akzeptierte Lösung

    akzeptiert von

    vor 6 Jahren

    @andre.stoecker,

    melde mich hier auch noch mal kurz.

    Der Media Receiver wurde nun ausgebucht und für die Zeit gibt es natürlich auch eine Gutschrift. Es muss ja nicht für etwas bezahlt werden, was nicht mehr in Bestand ist.

    Falls du noch mal ein Anliegen hast, melde dich gerne wieder hier.

    Bild nicht vorhanden



    Beste Grüße
    Julia U.

    0

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