‎Wifi is Green but couldn’t connect

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Wifi is Green but couldn’t connect

28 days ago

Hello,

could anyone help me with this problem. Suddenly today I couldn’t find my wifi and thus cannot connect to internet. I have a Speedport ProPlus and it is showing green light. I have tried to turn on and off but couldn’t work . Now I’m out of internet and have no idea how to fix this.

27 days ago
Good morning @user_53d484,

I'm more than happy to take a look at why it's not working properly.

For that, I need you to fill out your profile with your phone number.

Let me know when that's done here. Also let me know what time I can reach you best.

Kind regards

Belana
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27 days ago
Hello@Belana M. , thank you so much. I have added my phone number. I would be free this evening from 7pm and on weekdays after 6:30pm (due to work) or before 8:30 am
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27 days ago
Hello @user_53d484 and thank you for the pleasant call.

I'm happy that I was able to clarify your request. Please write us again, if the new router also causes problems.

If you have more questions or other requests, just write again.

Have a nice evening and a lovely start to the new week. 🌇

Kind regards

Malte
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27 days ago
Hello @user_53d484 and thank you for the pleasant call.

I'm happy that I was able to clarify your request. Please write us again, if the new router also causes problems.

If you have more questions or other requests, just write again.

Have a nice evening and a lovely start to the new week. 🌇

Kind regards

Malte
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This answer was created from this Comment.
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26 days ago
Hello@Malte M. Thank you so much for your patience and for your help on a Sunday evening. I have followed your suggestion and was able to get a new router. Writing this comment using wifi from the new router.

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26 days ago
Hello @user_53d484,

very good, if you need more help, contact us again.

Kind regards Khaled A.
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