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White lights no internet

vor 5 Jahren

My internet was shit down when I moved and missed the 160€ payment to move the box. It has now been two weeks and I’ve also paid the monthly fee without having internet reinstalled. The lights on the router box are white but there is no WiFi connection.

459

vor 5 Jahren
Hello @candace.grossjohann

Is it just the WLAN not working or is the whole internet not working?
0
vor 5 Jahren
@candace.grossjohann only WIFI or all Internet?
Check the Line
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
0
vor 5 Jahren
Hello @candace.grossjohann,

welcome to our Telekom hilft Community.

I'd like to take a closer look at this situation. Please fill in your customer number and a callback number here at your profile informations and give me a short feedback afterwards.

Kind regards Inga Kristina J.
0
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
Hello @candace.grossjohann,

I just had a look at the line. Everything looks fine, the router is online.

But yesterday evening the router seems to have connected to the internet for the first time since April. After all, it is online now.

Can you confirm that everything is okay now and the internet works again?

Kind regards Inga Kristina J.
3
Antwort
von
vor 5 Jahren
OMG thank you!!!!
Antwort
von
vor 5 Jahren
Good Morning,

I have problems with the stability of my internet, especially on the weekends. My online connections continue to be dropped and I get the message on screen "your internet connection is unstable".

How can this be resolved? As I am an online therapist, working weekends is essential.

LG,
Candace
Antwort
von
vor 5 Jahren
Good morning @candace.grossjohann,

sorry for the late reply.
I've also checked the line and couldn't see anything wrong with it.
Are you connected via Ethernet cable or via Wi-Fi?
Have you tried restarting the router / Pc / laptop?
If connected via Wi-Fi, how far away from the router are you approximately?

Kind regards Nico B.
Uneingeloggter Nutzer
Antwort
von