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Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
Hallo @Leom
vielen Dank für deinen Beitrag hier in der Community!
Wenn du nur den "TV-Anteil" kündigen möchtest, kannst du diesen Wechsel erst zum Ende der Vertragslaufzeit vornehmen. Am Besten informierst du den Kundenservice über das Kontaktformular HIER. Aktuell hast du keinen Zugriff auf das Formular, das hängt damit zusammen, dass über das Wochenende Wartungsarbeiten durchgeführt werden. Ab Morgen sollte alles wieder klappen.
Alternativ kannst du deinen Wunsch auch direkt beim Kundenservice (Hotline: 0800 33 01000 / Textchat / Neu: Live-Beratung / Telekom-Shop) äußern. Beachte bitte, dass du den Wechsel nicht eher, als 5 Monate vor Vertragsende einleiten solltest.
1
von
vor 4 Jahren
Danke.
0
Uneingeloggter Nutzer
von
Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
Danke. Ich war zu früh mit der Änderung. Vier Monate vor Ablauf möglich
0