Unstable Internet Connection with Smart 3

4 years ago

Hey apologises for my inability to speak in German first, I have a problem with my internet connection the speedtest always shows good results : downloadin +150mb/s and upload is +40mb/s most of the time I test, but the issue is when Im talking with video calls or gaming online it gets really bad, always. video calls keeps dropping due to internet issues (this happens with multiple services FaceTime, Whatsapp, Google Meet, Zoom...etc) and with different devices my phone and both laptops and for gaming my ps4 if Im playing online I keep getting kicked out. the funny thing is when this happen and I go over to do a speedtest the results are just fine. before I was on lower plans so I thought maybe my plan is low (16mb) then I upgraded to 50mb still had the same issue now I upgraded to maxium and still facing the same thing. the router I have is the Speeport Smart 3 I have chekd the firmware updates in it and it seems its update to date. can I get some help please.

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    • 4 years ago

      @janec63249 first try this:

      Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
      https://www.telekom.de/hilfe/hilfe-bei-stoerungen

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      4 years ago

      Hey that don't seem very helpful with talking to a bot Traurig

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    • 4 years ago

      Hello @janec63249

      I'll have a look at your line. Can you please fill your Profile?
      Are you have these problems via LAN and via Wi-Fi?

      Regards
      Karsten L.

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      4 years ago

      Hey @Karsten L. , via both also I updated my profile.

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      from

      4 years ago

      Alright @janec63249
      I'll check your line now. Maybe I'll have to do a Line-Reset, that means your connection will get disconnected once on purpose. Is that possible to do right now?

      Regards
      Karsten L.

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