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Unblocking a Number to Receive SMS

5 years ago

Hi there, my bank in Australia requires to send me an SMS for all transactions, but I am never able to receive the SMS from them on my Deutsche Telekom number. Over the years I have been able to receive it on different numbers in different countries. The bank staff advise me that my mobile service provider (in this case Deutsche Telekom) is probably blocking the number as a spam number. I need to be able to receive the SMS's. Can I unblock the bank's SMS-sending number +61448222001?

920

5 years ago
To start with the obvious: Can you receive SMS from regular phones without problems?
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5 years ago
Is the phone number in your Telekom mobile contract originally from Telekom or have you ported the number from a diffent provider?

Background: in the international situation a request goes to the original provider, who should forward the request to the current provider - but not all of them do so. Means even if Telekom does not at all block anything, you would not receive the SMS.
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5 years ago
Hello @adsandmore and welcome to our community.

Firstly I would need specific examples when you ought to receive these SMS from your bank in Australia.
After that, I can check back with the technical department, whether or not the problem lays with the bank itself or with us.

Kind regards
Nico B.
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Answer
from
5 years ago

Nico B.

Firstly I would need specific examples when you ought to receive these SMS from your bank in Australia.

Firstly I would need specific examples when you ought to receive these SMS from your bank in Australia.

Nico B.
Firstly I would need specific examples when you ought to receive these SMS from your bank in Australia.

That means for each failure as good as it gets the exact time/date, origin, your destination phone number.
Answer
from
5 years ago
Hi Nico,

I can’t be sure, but looking at my call records the most recent attempts should have probably been:

Last Friday 25/6, 1 or two times shortly after 5:30pm, from the telephone banking personnel, as well as earlier in the day from the banking app.
May 25, multiple times (5-6) for a few minutes after 11am.

In each instance it would have been from the bank SMS number +61448222001 to me on my German mobile phone number. In each case, the message would be the bank (Westpac) sending me a numerical security code to give them to update my information, confirm my mobile phone number, or confirm a transaction.

Thanks for your efforts looking into this,

Marc
Answer
from
5 years ago
May 25th might be a bit long ago... but let's see
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Answer
from
5 years ago
@adsandmore,

thank you for the reply.
I've forwarded the information to my colleagues from the technical department and I will give you feedback on how we proceed, after I hear back from them.
Like @muc80337_2 already said, this example could be too old, but let's wait and see what my colleagues have to say about it.

Kind regards Nico B,
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5 years ago
Hello @adsandmore

I got the answer. They don't know about the problematic and @muc80337_2 was right. The example is too long ago. Did it happen again in the last 7 days?
They also told me that you should contact your bank and let them check it again if the SMS are really sent to the correct number.

Regards
Karsten L.
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Answer
from
5 years ago
Hi Karsten,

I would like to let you know that as of today I am now able to receive the SMS's from my bank. Thank you all for your kind help.
Answer
from
5 years ago
Hallo @adsandmore ,
thank you for your feedback
Unlogged in user
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5 years ago
Hi Karsten,

I would like to let you know that as of today I am now able to receive the SMS's from my bank. Thank you all for your kind help.
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