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Trouble to schedule installation

1 year ago

Hello, I have an open order for the MagentaZuhause XXL internet package since mid-January with an end date of February 6th.

However, I am having difficulty contacting and dealing in English, having already been through several different phone numbers and what was given to me twice is that I need to make an appointment for installation with the technical team via email, but this email never arrived.

Following the Telekom portal, I see that this step is incomplete, but it says that an appointment had already been made for the installation, which did not happen.

Could you tell me the best way to solve this issue and finally have the internet connected?

Thanks.

111

1 year ago
@jegr

Thank you for your contribution to our community 🙌🏽

I can of course understand that the different statements can be confusing 🙏🏽 I would like to get an overview of the order 🙂 Please leave your details in your profile and let me know here when I can reach you by phone.

Best regards
Timur K.
6
Answer
from
1 year ago
@jegr

Hey Jessica,

Thanks for the info. I couldn't reach you on the phone right now 🙏🏽🤔 When is a better time for you to call? 🙂

Best regards
Timur K.
Answer
from
1 year ago
Hi, I will be available tomorrow at any time.

Best regards,
Jessica
Answer
from
1 year ago
@jegr

Thank you very much for the pleasant conversation earlier 🙏🏽

Activation is currently delayed because the address belongs to a BULK order. The address will be completely removed and the fiber optic sockets in all apartments will be replaced before the connection is activated. The date will then be agreed with the owner.

As requested, I have canceled the order for the time being.

Best regards
Timur K.
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Answer
from
Accepted Solution
accepted by
1 year ago
@jegr

Thank you very much for the pleasant conversation earlier 🙏🏽

Activation is currently delayed because the address belongs to a BULK order. The address will be completely removed and the fiber optic sockets in all apartments will be replaced before the connection is activated. The date will then be agreed with the owner.

As requested, I have canceled the order for the time being.

Best regards
Timur K.
0