The technical department is useless and laughable.
6 months ago
I moved 2 months ago September 1st. I had informed telekom 3 months before August 1 because I knew they were incompetent, but in the end their incompetence is much more than I thought.
Beginning of September I should have internet, I didn't realize I didn't because the move took a week and I hadn't connected the router.
When I connected it I called to inform that I don't have internet and then they were trying to find out what happened, they told me that they have a problem with the cables and until October 16th it will be ok.
October 14-15 a rather external partner came to check the line, he told me it's Super and I should talk to Telekom to check the line.
So I call Telekom and they tell me that they have a problem with the cables and I have to wait, October 16th they call me and tell me that they finally have a problem with the cables and I will have to wait until November 6th, that's when I started to go crazy, but I can't do much, I waited, yesterday was November 6th I received an sms that they still have a problem with their cables.
And today a lady called me and told me that they will have a problem until December 4th. tell me now you if I say you are incapable and useless if I am to blame.
I m almost ready for a call 4th December to tell me that they still have cable problems.
This is a joke.
In my country that would 100% be 2 weeks tops.
Germany concerning internet lives 50 years in the past.
The only good thing about the whole situation is that I have a LTE mobile internet but it's not that good. Bit slow but does it's job.
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6 months ago
In my country that would 100% be 2 weeks tops. Germany concerning internet lives 50 years in the past.
In my country that would 100% be 2 weeks tops.
Germany concerning internet lives 50 years in the past.
Why you live in Germany when in your country everything is so great?
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6 months ago
You really put a spark there.
And tell me I m wrong.
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6 months ago
or a racist attack?
Please google the meaning of racism and learn the difference between racism and opinion about your statements
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6 months ago
Yeah Yeah got you bro...
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6 months ago
The Cable is defective and it has to be fixed, where is the joke?
Then switch to a LTE only contract and cancel your contract for the landline.
If you believe it or not:
If you have a fiber optic socket in your apartment, you can have fiber within the next business day
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6 months ago
The joke is that 3 months to fix a defective cable is wayyyyy to much time. And we r not done yet.
And no I don't have a fiber optic outlet.
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6 months ago
1 because I knew they were incompetent,
When you knew that, why didnˋt you take an other provider?
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6 months ago
@Ioannis Papadopoulos
The only useful way to solve your mentionned problem is:
Informing the Telekom staff here - I did so.
You already completed your personal profile.
Please write down a time slot in which you can be easily reached via mobile phone (at least 4 hours).
Thks.
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5 months ago
Hey @Ioannis Papadopoulos, 👋
Thanks for getting back to us! I’m sorry to hear that your LTE device is not working properly right now. No worries, we'll find a solution for that. 🙏 Are you using a Speedport router, and is the LTE device connected to the router via USB cable? 🤔
I have also informed my supervisor to send you another voucher. You should receive an email with further information shortly. 🙌
Best regards
Jonas
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5 months ago
@Ioannis Papadopoulos
We have received another update from the responsible network engineering department 🙏🏽 Extensive civil engineering work is still required. This will start this week 👍🏽 The connection should then work again this week or next week as soon as the civil engineering work has been completed 🙂
Best regards
Timur
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5 months ago
Good evening @Ioannis Papadopoulos , I just checked the line and have seen, that the port is online again. Can you approve, that the connection is working again?
Kind regards Sven
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