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The status of my contract

7 years ago

Dear all

I requested termination of my contract in June 2018 (Reason: Moving abroad). I have submitted request of termination in writen, all the necessory documents and the instrument to the nearest telekom shop, but till date I have not received any responce from telkom nor any confermation of termination.

At the moment I have alredy moved out of Germany,please help me resolve my contract.

Looking forvard to hearing from you.

Thanks and regrads

513

7 years ago
Hello @vikPin

in this community, users primarily help other users with questions and problems. Since we as "external" don't have access to customer data and don't want to have it at all, I have reported your question (problem) directly to the team - please be patient.

kind regards - LERNI-
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7 years ago
Hi@LERNI,

verymuch thanks for folloing up on my query.

Regards

VikPin
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Accepted Solution
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7 years ago
Hello @vikPin,

I had a look at your contract. The contract is terminated on 1. October 2018. I will send you the confirm letter via E-Mail. I'll take the one out of our system. Is there anything else I can do for you?

Greetings
Karsten L.
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7 years ago
Hallo@Karsten L.
Thnak you very much for solving my query, I have recived your email with termination confermation letter.

Regards
Vikas
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7 years ago
Hello @vikPin,

you are welcome. Enjoy your day.

Greetings

Karsten L.
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4 years ago
I need to know the status or date my installation will take place.
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4 years ago
Hey @tigamerrill730,

I am really sorry for the inconvenience we may have caused due to the delayed installation for your internet connection. After your talk with @Timur S. he asked me to check the status. For this, I will talk to the technical department and we will call you back after we get the results.

Thank you for your patience so far.

Kind regards,

Martina H.
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4 years ago
Hello @tigamerrill730,

thank you for the call.
As discussed, the technician will come on Wednesday the 4th of August 2021 between 8am and 4pm.
If you have any other questions, please don't hesitate to message is again.

Kind regards
Nico B.
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