Solved

Telekom Kundencenter Festnetz - Keine Rechnung

6 years ago

Hallo,

 

wenn ich die Rechnung und den Einzelverbindungsnachweis im Kundencenter anschauen will, ist dort keine Rechnung und kein Einzelverbindungsnachweis vorhanden. Es sind Kosten angefallen die nicht durch eine Flatrate abgedeckt sind also müsste es auch einen Einzelverbindungsnachweis geben. Die Rechnung bekomme ich auch per E-Mail, das funktioniert.

 

MfG

 

Sebastian

2202

0

8

  • Accepted Solution

    accepted by

    6 years ago

    Hallo @Phobos2,

     

    es könnte an den Browsereinstellungen liegen:

     

    • Einstellungen Ihres Browsers können die Ursache für das Darstellungsproblem Ihrer Rechnung in Ihrem Kundencenter sein. 

      Um Ihre Rechnungen sehen oder öffnen zu können, müssen im Browser folgende Einstellungen vorgenommen werden:

      Wie Sie die Einstellungen Ihres Browser anpassen können, finden Sie über die Internet-Suche oder über die Hilfe Ihres Browsers.

      Bild nicht vorhanden

      Sollte die Anpassung der Einstellungen das Problem nicht beheben, testen Sie bitte einen anderen Browser.

       

      VG Gurke

     

    0

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