‎Technician Appointment (first attempting failed)

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Technician Appointment (first attempting failed)

2 years ago

Hello everyone,

I have a technician appointment for setting up new internet connection at my apartment on Monday 05.12.2022. I received email and message both stating I don't need to be at home waiting for the technician, and my connection will be activated automatically. During the appointment time slot I received a phone call from the technician saying my connection have some problem and I will need a new appointment. The process tracking page https://termin.telekom.de/? says my order still being processed and they will contact me soon for a new appointment. However I've been receiving nothing since then. I try to schedule a new appointment online at https://termin.telekom.de/verschieben/but it always shows they can't offer my an appointment.

Could anyone please enlighten me what should I do to make a new appointment? Apparently didn't wait at home during the first appointment was a huge mistake and I will definitely wait at home next time...

485

2 years ago
Hello,

you know, this could simply be related to Germany's shortage of labour . Plus the coming holidays. Give it a bit more time, I do understand your situation but that is the way it is, sadly.
Happy Holidays nonetheless.
5
Answer
from
2 years ago
Greetings @dg44,

in that case it's better when I call you back, so we can take care of a new appointment for you.

Unfortunately it is too late today, so we cannot reach the responsible department.

But tomorrow we should be able to take care of this.

We will call you back.

Best regards,

Louisa G.

Answer
from
2 years ago
Greeting @Louisa G.,

Is there any chance for you to call me today or tomorrow for the new appointment? I understand everyone must be busy due to the labor shortage, but no internet is really frustrating...

Answer
from
2 years ago
Hello @dg44 ,

thanks for the nice call. 🙂

As wished, I connected you to the responsible department.

Please feel free to update us on your new appointment.

For further questions just let me know.

Kind regards

Sana A.
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Answer
from
Accepted Solution
accepted by
2 years ago
Hello @dg44 ,

thanks for the nice call. 🙂

As wished, I connected you to the responsible department.

Please feel free to update us on your new appointment.

For further questions just let me know.

Kind regards

Sana A.
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