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Support in English is not possible

vor 12 Tagen

Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.

I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.

Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?

Thanks!

70

11

    • vor 12 Tagen

      user_e42a76

      Should I just order a normal DSL connection?

      Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.

      I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.

      Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?

      Thanks!

      user_e42a76
      Should I just order a normal DSL connection?

      Wenn du einen DSL Anschluss beauftragen kannst dann machen, denn dann ist davon auszugehen, dass Glasfaser noch nicht erschlossen ist und du auf diesen noch einige Zeit warten müsstest.

      user_e42a76

      Should I just order a normal DSL connection?

      Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.

      I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.

      Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?

      Thanks!

      user_e42a76
      Should I just order a normal DSL connection?

      tldr: go for it

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor 12 Tagen

      Hi @user_e42a76, 👋

       

      thanks for your message. Can we have a quick phone call? I’d like to check your order and see what’s going on. You can add your mobile number to your profile and let me know the best time to call you. 🙏

       

      Best regards,

      Jonas

      5

      Antwort

      von

      vor 6 Tagen

      Hi @Jonas W. Today the internet was installed but I don't have the router. In the contract with Fiber Optic, I choose to rent the router from Telekom. 

       I tried to go to a Telekom physical store in the city center but they said to me that I could only purchase the router (not rent) for this DSL internet contract. And also, if I purchase the router it would be not possible to cancel the rent of my Fiber Optic contract.

      They told me to solve my problems online since I contracted online :(

      Could you help me here?

      Thank you

      Antwort

      von

      vor 6 Tagen

      Hello @user_e42a76,

       

      thank you for the pleasant conversation.

      I will call you again tomorrow just as we agreed upon. We will then sort out the current router question.

       

      Kind regards
      Jonas

      Antwort

      von

      vor 5 Tagen

      Hello @user_e42a76,

      I have now removed the router from your fibre expansion order. To complete said removal I had to resend the e-mail regarding the fibre expansion order. Nothing else has changed about your order. 
      We will await the contract change with the router for tomorrow. Once that one has been completed by our system I can roll back the unwanted contract change, and you will keep the router.

       

      Kind regards

      Jonas

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 12 Tagen

      @user_e42a76 

      fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in

      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

         

      After that write an answer that you have done ist. 

          

      3

      Antwort

      von

      vor 12 Tagen

      Sherlocka

      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

      @user_e42a76 

      fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in

      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

         

      After that write an answer that you have done ist. 

          

      Sherlocka
      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

      @Sherlocka 

      Der Link führt ins Nirvana

      BTW hat er ja schon seine Mobilfunknummer eingetragen wie von @Jonas W.  gewünscht 😉

      https://telekomhilft.telekom.de/conversations/festnetz-internet/support-in-english-is-not-possible/6819d9c2bfbbae4606939f67?commentId=6819dc11aea11e1a74e52959&replyId=6819dcbcaea11e1a74e559ab

      Antwort

      von

      vor 12 Tagen

      CobraCane

      @Sherlocka 

      Der Link führt ins Nirvana

      Sherlocka

      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

      @user_e42a76 

      fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in

      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

         

      After that write an answer that you have done ist. 

          

      Sherlocka
      https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit

      @Sherlocka 

      Der Link führt ins Nirvana

      BTW hat er ja schon seine Mobilfunknummer eingetragen wie von @Jonas W.  gewünscht 😉

      https://telekomhilft.telekom.de/conversations/festnetz-internet/support-in-english-is-not-possible/6819d9c2bfbbae4606939f67?commentId=6819dc11aea11e1a74e52959&replyId=6819dcbcaea11e1a74e559ab

      CobraCane

      @Sherlocka 

      Der Link führt ins Nirvana

      @CobraCane 

      der ist accountgebunden, nur mit dem zugehörigen Login nutzbar, also nur von der betreffenden Person.  Du darfst mit deinem Login  gar nicht dort drauf kommen.  😉

         

      Der zu deinem Login gehörende Link wäre jener:

      https://telekomhilft.telekom.de/users/667e011307a8df5132ca1410/edit

      Antwort

      von

      vor 12 Tagen

      Ach so

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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