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Support in English is not possible
vor 12 Tagen
Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.
I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.
Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?
Thanks!
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vor 12 Tagen
Should I just order a normal DSL connection?
Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.
I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.
Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?
Thanks!
Wenn du einen DSL Anschluss beauftragen kannst dann machen, denn dann ist davon auszugehen, dass Glasfaser noch nicht erschlossen ist und du auf diesen noch einige Zeit warten müsstest.
Should I just order a normal DSL connection?
Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.
I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.
Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?
Thanks!
tldr: go for it
0
Akzeptierte Lösung
akzeptiert von
vor 12 Tagen
Hi @user_e42a76, 👋
thanks for your message. Can we have a quick phone call? I’d like to check your order and see what’s going on. You can add your mobile number to your profile and let me know the best time to call you. 🙏
Best regards,
Jonas
5
Antwort
von
vor 6 Tagen
Hi @Jonas W. Today the internet was installed but I don't have the router. In the contract with Fiber Optic, I choose to rent the router from Telekom.
I tried to go to a Telekom physical store in the city center but they said to me that I could only purchase the router (not rent) for this DSL internet contract. And also, if I purchase the router it would be not possible to cancel the rent of my Fiber Optic contract.
They told me to solve my problems online since I contracted online :(
Could you help me here?
Thank you
Antwort
von
vor 6 Tagen
Hello @user_e42a76,
thank you for the pleasant conversation.
I will call you again tomorrow just as we agreed upon. We will then sort out the current router question.
Kind regards
Jonas
Antwort
von
vor 5 Tagen
Hello @user_e42a76,
I have now removed the router from your fibre expansion order. To complete said removal I had to resend the e-mail regarding the fibre expansion order. Nothing else has changed about your order.
We will await the contract change with the router for tomorrow. Once that one has been completed by our system I can roll back the unwanted contract change, and you will keep the router.
Kind regards
Jonas
Uneingeloggter Nutzer
Antwort
von
vor 12 Tagen
@user_e42a76
fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
After that write an answer that you have done ist.
3
Antwort
von
vor 12 Tagen
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
@user_e42a76
fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
After that write an answer that you have done ist.
@Sherlocka
Der Link führt ins Nirvana
BTW hat er ja schon seine Mobilfunknummer eingetragen wie von @Jonas W. gewünscht 😉
https://telekomhilft.telekom.de/conversations/festnetz-internet/support-in-english-is-not-possible/6819d9c2bfbbae4606939f67?commentId=6819dc11aea11e1a74e52959&replyId=6819dcbcaea11e1a74e559ab
Antwort
von
vor 12 Tagen
@Sherlocka
Der Link führt ins Nirvana
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
@user_e42a76
fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
After that write an answer that you have done ist.
@Sherlocka
Der Link führt ins Nirvana
BTW hat er ja schon seine Mobilfunknummer eingetragen wie von @Jonas W. gewünscht 😉
https://telekomhilft.telekom.de/conversations/festnetz-internet/support-in-english-is-not-possible/6819d9c2bfbbae4606939f67?commentId=6819dc11aea11e1a74e52959&replyId=6819dcbcaea11e1a74e559ab
@CobraCane
der ist accountgebunden, nur mit dem zugehörigen Login nutzbar, also nur von der betreffenden Person. Du darfst mit deinem Login gar nicht dort drauf kommen. 😉
Der zu deinem Login gehörende Link wäre jener:
https://telekomhilft.telekom.de/users/667e011307a8df5132ca1410/edit
Antwort
von
vor 12 Tagen
Ach so
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