Status on Fiber Optic - English Support

1 month ago

I requested a Fiber Optic connection for my new apartment (Order Number: xxx-xxx-xxx) and I was supposed to get the modem shortly and do the activation myself. My apartment already has the socket from Telekom. Can someone please call me in English so I can understand the status and next steps?

Thanks,

Julio

 

Order number deleted by Waage1969

Note

This post was escalated by Waage1969 at 06.08.2025 16:12.

43

0

4

    • 1 month ago

      @Julio Boll 

      the Teamies here are informend.

      Your order number was deleatet from me.

      Greats

      Waaage1969

      0

      0

    • 1 month ago

      Julio Boll

      I was supposed to get the modem shortly

      I requested a Fiber Optic connection for my new apartment (Order Number: xxx-xxx-xxx) and I was supposed to get the modem shortly and do the activation myself. My apartment already has the socket from Telekom. Can someone please call me in English so I can understand the status and next steps?

      Thanks,

      Julio

       

      Order number deleted by Waage1969

      Julio Boll

      I was supposed to get the modem shortly

      When were you informed of this, and how?

      2

      from

      1 month ago

      I talked with someone via MagentaService Live last week. 

      from

      1 month ago

      Hello @Julio Boll

       

      Thank you for the nice call. 😊

      Let keep the discussion over what apps, so there is no confusion.

       

      Kind regards

      Belana

      Unlogged in user

      from

    Unlogged in user

    from

    This could help you too

    Popular tags last 7 days

    Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...