Speedport Smart 3 does not work even after the complaint

vor 6 Jahren

Hi,

 

I am a new customer of Telekom since 31st May 2019.

Even after setting up the router after reading the manual, wifi does not work.

On 01-6-2019, I have filed a complaint.Customer service guys told me that on 03-6-2019, they would send a service guy to check

the DSL Connection on my street.

 

On 03-6-2019, I have received a message from Telekom saying that, my complaint has been addressed and now the problem should be solved.So, I tried to restart my router 3-4 times but still cannot connect to my internet.

My ticket-ID is xxx(Sorry, I do not know if I can share my ticket ID here, but I am helpless).

 

Please suggest some way to connect wifi through the router.I still cannot see the green light near the Status  button.

I tried contacting customer service since evening but was n't successful.

 

---

Hinweis: Ticket-ID removed / Ticket-ID entfernt

310

3

  • vor 6 Jahren

    A welcome in this community.

    There two ways of support.

    Customer to customer

    And telekom help team.

     

    If support of the telekom help team is needed, please leaf your customer data in your profile.

    See link below.

    Questions:

    Did the speedport smart 3 get the latest firmware?

    What error message did you get?

    Did you try the dsl Hilfe app on your smartphone?

    What wifi device did you try to connect?

    LAN connect is working fine?

     

     

     

    ______

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    Bitte hier deine Persönlichen Daten einfügen
    Benutzerdaten für den Kundenservice angeben
    Dieser Bereich ist nur für Telekom Mitarbeiter sichtbar.

    Warum weiß ich, das Du die Daten nicht hinterlegt hast?
    >Ränge, Badges und Rechte - 1 Sterne Mitgestalter


    Bin Telekom Kunde und aus Spaß an der Freude hier.
    Die Obermotze sind die von dem Telekom Hilft Team

    Bild nicht vorhanden

    0

  • vor 6 Jahren

    Welcome @sriharsha48  here in the Telekom help Community, with many other customers as helpers and a part of the staff of telekom hilft team. The main help comes form helpers, we can call teamies (staff of telekom hilft team), if they are needed.

    sriharsha48

    [...] Even after setting up the router after reading the manual, wifi does not work. On 01-6-2019, I have filed a complaint.Customer service guys told me that on 03-6-2019, they would send a service guy to check the DSL Connection on my street. [...]

    [...] Even after setting up the router after reading the manual, wifi does not work.

    On 01-6-2019, I have filed a complaint.Customer service guys told me that on 03-6-2019, they would send a service guy to check

    the DSL Connection on my street. [...]

    sriharsha48
    [...] Even after setting up the router after reading the manual, wifi does not work.

    On 01-6-2019, I have filed a complaint.Customer service guys told me that on 03-6-2019, they would send a service guy to check

    the DSL Connection on my street. [...]


    A wifi problem is normally a privat problem. If only the wifi of the router/modem ist out oder broken, but the dsl-connection ist working, than telekom techniker must be sold from the costumer who called for them. Because this are different things. And techniker will not be send only for wifi.

     

    Please take that adress (link) i give you. http://speedport.ip/html/login/status.html?lang=de

    And use it in connection with the speedport. Than you should get a simular side like the example in the spoiler. It will look a little bit different, but the most of it will be simular.

    Bild nicht vorhanden


    Make from the whole side a screenshot. And make in the screenshot the "Seriennummer" away. It is forbidden to post that seriennummer in the community because of save your data ... .

    Than take the screenshot without seriennummer and post it in an answer here in this thread.

     

    This informations will help us helpers to help you.

     

    P.S. It is not allowed to post in normal textes all personal datas of us. Because it is against the Datenschutzregel. And this Datenschutzregel will save your person in the world wide web. So it is not allowed to post that number, you did there:

    "My ticket-ID is xxxxxxxx" (i wrote insteed the number some x).

    0

  • vor 6 Jahren

    Hello @sriharsha48,

    welcome to Telekom hilft Community.
    Thank you for choosing this way of our service.

    And a special thanks to @WerWeißWas & @Sherlockafor this brilliant information and important questions forward.

    Can you please tell me the current situation of your WIFI connection?
    Please give me a feedback and I will help you.

    Kind regards
    Christina P.

    0

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