Speedport smart 2 is not working

vor 4 Jahren

Dear Telekom team, 

 we are using a speedport smart 2 router for Wi-Fi. We are not using any phone at the moment. We recently changed our apartment and a technician visited us last week and started the WiFi at our new address. Everything was going fine but from yesterday the Internet is not working. I can see continuous white light on status as well as wlan. But the Internet is not working. I did the basic switch off and switch on as any layman does, but that did not help. So I read the blogs over here and there was a suggestion to do factory reset. So I did that also by pressing the reset button. Afterwards everything started and still there is no Internet. I am getting a statement to sign in to network. If I go there and enter the details it shows speedport status - no connection. If I further see the status information there is a problem in DSL link : incorrect warning unfortunately your speedport cannot establish a DSL connection. There seems to be a wiring problem. Check that your speedport is wired correctly.

I have done everything that is possible. But still the problem remains like that. Please help me. I need to do home office. 

741

4

    • vor 4 Jahren

      Welcom @shamstabrez87 

      this is a costumer to costumer forum.

      Which is supported by the Telekom.

       

      All informations are public and searchable by google.

      So be aware to provide private data.

       

      So far my default message.

      Please try the App MeinMagenta App (IOS, Android)

      https://www.telekom.de/hilfe/meinmagenta-app

       

      Open the App.

      Register your contract.

      in the right corner below, click
      Mehr > Hilfe bei Störungen > Hilfe bei bestehender Störung
      click > Internet
      click > Weiter (this mean Next)

      It's start a diagnose.

      In the end, leave a ticket.

       

      The app needs internet access, so  you have to turn LTE on the on your phone, also.

      1

      Antwort

      von

      vor 4 Jahren

      Thanks for the prompt reply. 

      I downloaded the app and reported the error. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      Hey, I have a Speedport Smart 2 from my Provider and I tried connecting the RX 500 to it. Worked without a problem, but then i found out that I can and probably should put the Speedport into bridge mode. 

      0

    • vor 4 Jahren

      Hello @shamstabrez87

      Could you solve the problem already or do you still need help?

      Regards
      Karsten L.

      0

      Uneingeloggter Nutzer

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