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Speedport Smart 2 connected to internet but no wifi connection.
vor 5 Jahren
Apologies I do not speak german. My Speedport Smart 2 connected to the internet but there is no wifi connection. I reset the modem and turned off the power but the issue is not resolved. Both the WLAN and Status have white lights. I tested the speed through the DSL Help app and received an error. Can someone please help?
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vor 5 Jahren
welcome to our community, good to see you here!
I found that there already is an appointment made with our technical field service for fixing your connection.
As I couldn't reach you on the phone just now, I can't give you any details here.
Are you informed about our colleague to come?
If not or I can help you in any other way, please feel free to get back to me.
Kind regards
Anna Si.
4
Antwort
von
vor 5 Jahren
thank you for the feedback. I hope everything will work out as planned today.
Would you mind giving me a short note after my colleague has been around? I'd like to be sure your connection is up and running, or if there's anything more I can do for you.
Kind regards
Anna Si.
Antwort
von
vor 5 Jahren
Hi Anna, your colleague came over and resolved the issue earlier today. Internet was working when I left the flat, but let me know if you see anything different on your side.
The fault was due to incorrect wiring outside the building.
Thanks,
Anthony
Antwort
von
vor 5 Jahren
good to know that! I found your connection stable and working, so I guess it's all done.
Kind regards,
Anna Si.
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Akzeptierte Lösung
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vor 5 Jahren
Hi Anna, your colleague came over and resolved the issue earlier today. Internet was working when I left the flat, but let me know if you see anything different on your side.
The fault was due to incorrect wiring outside the building.
Thanks,
Anthony
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