Speedport received, but still no order confirmation

3 years ago

I have already received my Speedport but in all the instructions for setting it up, it mentions the order confirmation which I still haven't received. I also tried to connect the router to the DSL connection but it didn't connect successfully.

 

I also can't find any contract or status in my account in telekom.de.

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16

  • 3 years ago

    @cadubentzen 

    When was / will the connection be provided / set up by Telekom?

    15

    Answer

    from

    3 years ago

    My starting date is 13.05, which is when installation is scheduled.

     

    I'll inform you here after that date on whether I can log in and close the ticket if so.

     

    Thank you!

    Carlos.

    Answer

    from

    3 years ago

    Hello @cadubentzen,

     

    yes, of course. After the contract has been activated and processed in our systems, you can log into the customer center with your Zugangsdaten. 

     

    I just sent the email for the verification of your email-address to you again. Please check in your email account if you have received it now. 

     

    Kind regards Inga Kristina J. 

    Answer

    from

    3 years ago

    Hi!

    I was able to log-in using the Zugangsnummer method and see the contract now that my internet was activated

    Bild nicht vorhanden

    However, it seems impossible to move the contract to my email via the login settings. I had to use another email of mine in order to do that, as setting to the one in this profile resulted in an error "email already taken".

     

     

     

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