Revoke internet contract before starting it

4 years ago

Hi

 

I requested a telekom internet contract a long time ago and the contract was supposed to start in March 2021, but in the meantime I moved to a different apartment and the new apartment already have internet, so I would like to request to revoke the contract, before starting it. 

 

What is the process? Can someone assist me?

1050

12

  • 4 years ago

    That's quite a complicated one...

    How did you do the request? In a shop? Then you cannot revoke it.

    Online or via phone? Then you have a 14-day-period of revoking it - starting with the date that you have received the order confirmation ("Auftragsbestätigung").

    In case you ordered in a shop or if the 14-day period (online/phone) is already over you only have the right to move the contract to the new address (note: contract unchanged according to Telekommunikationsgesetz, you need to order the move via phone and refer to Telekommunikationsgesetz). If Telekom cannot deliver then you have the right to do an extraordinary cancellation of the contract, however you will need to pay at least a 3 months fee.

    3

    Answer

    from

    4 years ago

    I was contacted by a seller in my apartment. It has been way more than 14 days. Even though I ordered a long time ago, the contract has not started yet that's why I'm asking for a cancelation. 

     

    Why should I pay 3 months if it hasn't even started yet?

    Answer

    from

    4 years ago

    iagomds

    I was contacted by a seller in my apartment.

    I was contacted by a seller in my apartment.

    iagomds

    I was contacted by a seller in my apartment.


    That's in the same category as online or via phone.

     

    iagomds

    It has been way more than 14 days.

    It has been way more than 14 days.
    iagomds
    It has been way more than 14 days.

    It does not matter how long ago you had the visit - but rather whether you have the order confirmation from Telekom "Auftragsbestätigung". If you have that since more than 14 days then the contract is binding and cannot be simply revoked from your side.

    Answer

    from

    4 years ago

    Even if the contract hasn't started?? 

    Unlogged in user

    Answer

    from

  • 4 years ago

    Hello @iagomds

    @muc80337_2 is right. But I would like to have a look at it. Can you please fill your profile with your customer number, and can you also add the new address in your profile? I'll see what I can do for you.

    Regards
    Karsten L.

    1

    Answer

    from

    4 years ago

    Thank you! I just did that 😊

    Unlogged in user

    Answer

    from

  • 4 years ago

    Thanks, I'll also need a document that proofs that you moved to the new Address. You can send this document via this form
    After the form arrived I'll check all options for you.

    Bild nicht vorhanden



    Regards
    Karsten L.

    4

    Answer

    from

    4 years ago

    Good morning @iagomds

    I couldn't find the form. Can you please fill it again? Maybe there went something wrong while the transfer.

    Regards
    Karsten L.

    Answer

    from

    4 years ago

    Ok, I filled it again just now 

    Answer

    from

    4 years ago

    Hi @iagomds 

     

    Thanks for our friendly conversation.

    I just sent you an email with my notes. Please use the Reply function to send me the Einwohnermeldebestätigung of the local registration authority.

     

    Regards, Lorenz S.

    Unlogged in user

    Answer

    from

  • 4 years ago

    Hi @iagomds

    The order was cancelled.

    All the best to you!

    Regards, Lorenz S.

    0

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