Solved

Rechnung trotz Rücksendung des Routers

3 years ago

Ich habe meinen Internetvertrag gekündigt und den Router bereits zurückgeschickt. Trotzdem erhalte ich jeden Monat Rechnungen für die Bezahlung des Routers.
 
Ich habe den Kundenservice angerufen und mir wurde geraten, eine E-Mail an kundenservice@telekom.de zu schicken und um die Kündigung zu bitten, was ich auch getan habe, aber nichts hat sich geändert.
Wenn ich versuche, über die Website zu kündigen, heißt es, dass meinem Konto kein Router zugeordnet ist.
 
Ich weiß nicht, was ich noch tun soll, um diese monatliche Zahlung für ein Gerät, das ich vor 2 Monaten zurückgeschickt habe, endlich zu beenden.

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3 years ago

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  • Accepted Solution

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    3 years ago

    Hallo @Thiago dos Santos,

     

    vielen Dank für das freundliche Telefonat.

     

    Schön, dass wir alles gemeinsam klären konnten.

    Das gemietete Endgerät wird zukünftig nicht mehr berechnet werden. Es ist bereits bei uns als Retoure eingetroffen.

     

    Zu viel erhobene Beträge werden dir erstattet.

     

    Viele Grüße

    Anja N. 

    0

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