First of all, I apologize for writing in English; my German is not sufficient for this technical topic.

I registered for Telekom internet service through CHECK24 on 05.02.2024. On the same day, I received an Auftragsbestätigung for a technician appoint on 20.02.2024. The next day, I received another Auftragsbestätigung for an earlier appointment on 15.02.2024. At the time, I assumed that I was given an earlier time because it became available. The appointment 15.02.2024 occurred and I was connected to the internet with no issues.

I moved the appointment on 20.02.2024 to 05.03.2024 because I was attempting to cancel it through the customer service center. I believe the appointment is not necessary since I already successfully connected my service. However, I have not be able to connect my contact to my customer service center account and additionally I received a message yesterday stating that my Speedport Smart service package was cancelled and removed from my account. This is confusing because I am currently using my Speedport Smart to connect to the internet. I would appreciate some assistance with connecting my contract to my customer service account as well as ensuring that my service is properly configured.

Thank you: