Hello Telekom Team,

My 2 year contract expired earlier this year, and unfortunately, I had to cancel it today out of frustration. I’ve made several attempts to get support including visits to Telekom stores and using WhatsApp support today but I received contradictory or unhelpful information, possibly due to language barriers.

I’ve been generally satisfied with Telekom and would still prefer to remain a customer if a better offer is possible.

Could you please forward my request to the customer retention team, and if possible, arrange contact with someone who can assist me in English?

Thank you in advance and kind regards